Refund and Returns Policy

OVERVIEW

At Boundless Digital Pioneers Ltd., we are dedicated to providing premium IT-enabled support, business intelligence, and administrative services. We strive for excellence, but if you are not satisfied with our services, the following policy outlines your rights regarding returns and refunds.

INTERPRETATION AND DEFINITIONS

INTERPRETATION

Capitalized words have specific meanings as defined below. These definitions apply regardless of singular or plural usage.

DEFINITIONS

• “Company” (also referred to as “We,” “Us,” or “Our”) refers to Boundless Digital Pioneers Ltd., located at PLOT 14, KABUSA VILLAGE, KABUSA, ABUJA, FCT, NIGERIA, with Registration Number: RC 8170597.
• “Goods” refers to digital products and services available for purchase.
• “Orders” means a request placed by You to purchase Goods or Services from Us.
• “Service” refers to the use of our website and business solutions.
• “Website” refers to our official website, accessible at https://boundlessdigitalpioneers.com/ “You” refers to any customer purchasing from or using our services, either as an individual or on behalf of a company.

ORDER CANCELLATION

To cancel an order, you must notify us through:
Email: support@boundlessdigitalpioneers.com

We will process your cancellation and issue a refund within 14 days using the original payment method.

DIGITAL GOODS & SERVICES REFUND POLICY

Subscription-Based Services

• Subscription services automatically renew at the end of each billing cycle.
• Cancellation requests must be made before the renewal date.
• No refunds will be issued for unused portions of an active subscription.

One-Time Digital Goods Purchases

• You may cancel a one-time digital purchase within 7 days of purchase.
• If a digital product does not function as described, a refund may be issued after review.
• Refunds will not be issued for improper use or abuse of digital products.

Digital Services Refunds

• If a business support service has not been executed, a cancellation request can be made within 7 days of order placement.
• For completed services, refund requests must be submitted within 3 days of delivery.
• Refunds will only be granted if the service does not meet agreed-upon standards.

For inquiries, contact our support team at support@boundlessdigitalpioneers.com